Refund policy

Last Updated: 26 August 2026

At Perfume Value, we aim to provide quality A+ inspired fragrance products and reliable service. Please read this policy carefully before placing an order.

1. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation.

We reserve the right to cancel orders where we identify suspected fraud, unauthorized activity, or incorrect customer information.

2. Shipping & Delivery

  • Orders are shipped to the delivery address provided at checkout.
  • Customers are responsible for providing a complete and accurate address.
  • Tracking information will be provided where available.
  • Courier tracking and delivery confirmation may be used as proof of delivery.

If an order is confirmed as delivered but cannot be located, please contact us within 48 hours so we can assist you.

3. Returns & Refunds

Because fragrances are personal-use products, opened or used perfume items are generally not eligible for return, except where required by UK consumer law, including where an item is faulty, damaged, incorrect, or not as described.

For eligible returns, products should be:

  • Unused and in suitable original condition
  • Returned with original packaging where reasonably possible
  • Accompanied by proof of purchase

Please contact us before sending any item back so we can provide return instructions.

4. Change of Mind

Where applicable, UK consumers may have cancellation rights for online purchases. Certain exceptions can apply to sealed goods for hygiene reasons once the seal has been broken.

A customer's personal preference regarding a fragrance does not make a product faulty or misdescribed.

5. Damaged, Faulty or Incorrect Orders

If you receive an item that is damaged, faulty, incorrect, or significantly different from its description, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Brief description of the issue

We will review the matter and provide an appropriate remedy in accordance with applicable UK consumer law.

6. Lost or Stolen Packages

If tracking confirms delivery but you believe your package is missing, please contact us within 48 hours.

We may request delivery information from the courier to investigate the matter.

7. Payment Disputes & Chargebacks

Please contact Perfume Value before opening a payment dispute or chargeback so we have the opportunity to resolve the issue.

Where appropriate, we may provide the payment provider with relevant order information, tracking details, delivery confirmation, and customer correspondence.

False or fraudulent claims may be challenged through the appropriate payment or legal channels.

8. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery and contact information
  • Checking product details before ordering
  • Following our return instructions
  • Contacting us promptly if there is a problem with an order

9. Contact Us

Perfume Value
📧 perfumevalue7@gmail.com

+447480259602

We aim to respond to customer enquiries within 24–48 business hours.

UK Consumer Rights

Nothing in this policy excludes or limits any statutory rights you may have under applicable UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.